1.2. In-store pickup
- In-store pickup (HK Science Park)
Address:Room 311 - 312, 3/F, 16 Science Park West Avenue, Hong Kong Science Park, Sha Tin, New Territories, Hong KongTelephone: 2988112697391144 (WhatsApp)Opening Hour:Monday to Friday: 09:00am – 06:00pm
Saturday, Sunday and Public Holiday: Closed
- In-store pickup (Biomed Causeway Bay)
Address:Room 1405 14/F, 555 East Point Centre, Hennessy Road, Causeway Bay, Hong KongTelephone: 2151062693303319 (WhatsApp)
Opening Hour:Monday to Friday: 10:00am – 6:00pm
Saturday, Sunday & Public Holiday: Closed
- In-Store pickup (Biomed Chai Wan)
Address:Flat B, 5/F, Shell Industrial Building, 12 Lee Chung Street, Chai Wan, HKOpening Hours:Mon – Fri : 09:30 – 17:30Sat, Sun & Public holidays : ClosedTel: 9883 1335 (Appointment is required for picking up the goods.)
- We will deliver the merchandise you ordered through the third-party contractors to the delivery address provided by you. When you confirm receipt of the products, you agree to present a photo ID and/or order delivery message sending to your mobile phone upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise is delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.
- You agree and accept all the terms, arrangements and policies of the third-party contractors for delivery, including, but not limited to, SF Express at www.sf-express.com and Kerry Logistics at www.kerrylogistics.com.
- We may deliver the merchandise in one or more instalments. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times, we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
- There are size limits for each pickup point (stores, lockers, business stations or convenience stores, etc.). You should check the third-party contractor websites, ensuring the order you placed could be accommodated by the pickup point you selected. You agree and accept to bear any extra costs it may arise if the order you placed exceeded the size limit of a certain pickup point.
- You must provide and confirm that the delivery information provided is complete and correct. If the order cannot be sent to you successfully due to your input error, you agree and accept to bear any extra costs it may arise for re-delivery (or even re-order).
- You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you, it will be held at your own risk, and we will not be liable for the loss or damage.
SF Express
Website: https://www.sf-express.com/
Customer service hotline: Call us at +852 2903 0700